Within this first post, I would like to give you guys an idea of who we are, how we operate, and why we’re the best Toyota parts team on the internet. My goal is to help educate you about the parts ordering process so you have the best information possible when making your decision to buy parts here.
Who We Are
We are one of the premier Toyota OEM Parts sites on the web right now. Toyota of Cool Springs is located in Franklin, TN, just a few miles south of Nashville. We are continuously one of the top places in middle TN to work for, and that is because we value customer service over anything else. Treat your employees with kindness and respect, and they will reciprocate that to the customers.
How we operate
Just like our dealership’s values, we in the parts department value excellent customer service above all else. We go above and beyond for each of our customers to ensure they have an excellent experience. One of the main goals I set out to accomplish is true customer service through my ability to answer any question in an extremely fast response time, sometimes within a few minutes to an hour. I know how precious time is, especially when a car is down and needing to be fixed quickly, and how annoying it can be to wait a day or two for a response. So, during normal business hours, I will try my best to answer any questions or concerns you have promptly.
Our second goal is to offer a great price. I know a lot of people may think that these are backwards, and that price should be first on our list, but there is only so much that can be done with the price. As I have told many of my customers, I may not be the absolute cheapest place to buy parts from (we’ll be pretty close, though), but you will not find better customer service anywhere else. It’s an art that has become lost over time, especially when ordering over the internet is an obscure process anyway, and every one of my customers appreciates the effort we put into something as small as an online parts order.
Keep in mind that our business hours are from 7:30-5:30pm CST during the week, so if you submit a question at any other time, I will try my best to answer it first thing in the morning when we’re open for business. Also, our parts ordering cut off time is at 3:45pm CST. After cut off, the part will be ordered on the next business day’s order. As long as our Parts Distribution Center (PDC) has the part in stock, we will have it here the next business day. If it is not in our PDC’s stock (back ordered), we will inform you of the ETA.
Shipping usually happens the same day the part arrives, and we go above Toyota’s packaging to better ensure that you receive the part without being damaged during shipping. Sometimes, things happen during shipping that are unavoidable no matter how well the item is packaged. In which case, we will do everything in our power to remedy the situation as quickly as possible. You definitely will not be left hanging, wondering what happens now that you have a damaged part that you can’t use.
Why we are the BEST
Add all of that together, and you have several reasons why we are the best store for all of your OEM Toyota Parts needs. We’re also a member of several online communities and forums, where we try our best to answer any questions, concerns, or problems the members there may have as well. You probably are not the first person to have a specific question or problem with your Toyota, so consider joining an online forum for your car or truck, and maybe I’ll see you there sometime.